Privacy Policy
Last updated: August 25, 2026
1. Overview And Who We Are
ListingHatch is a real-estate marketing and lead-management software product and service owned and operated by Bravo Holdings LLC (“Bravo Holdings,” “ListingHatch,” “we,” “our,” or “us”). Bravo Design and Development, available at BravoDND.com, provides development and technology services for ListingHatch. Unless expressly stated otherwise, Bravo Holdings LLC is the entity responsible for ListingHatch and for the personal information covered by this Privacy Policy.
ListingHatch helps real-estate professionals research and create property pages, publish listing information and media, generate marketing content, share tracked links, capture buyer inquiries, organize follow-up, and measure activity (collectively, the “Platform”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit ListingHatch.com, use a ListingHatch property page, create or use an account, contact support, request property information by text message, or otherwise interact with the Platform.
For property pages presented by a real-estate professional, that professional and their authorized brokerage or team are independently responsible for their listing content, communications, marketing activities, and use of buyer information. ListingHatch provides the technology used to operate the Platform.
2. Information We Collect
Depending on how you interact with the Platform, we may collect:
- Account and profile information, including name, email address, phone number, title, brokerage or company information, license-related information, profile photograph, login information, preferences, and support history.
- Subscription and transaction information, including plan, billing status, transaction identifiers, and limited payment-related information supplied by our payment processor. ListingHatch does not intend to store complete payment-card numbers.
- Listing and property information, including property addresses, prices, descriptions, status, features, photographs, videos, source links, marketing content, and related records.
- Buyer inquiry and lead information, including name, email address, phone number, consent choices, requested property updates, inquiry source, notes, status, follow-up tasks, and communications.
- SMS request information, including the originating mobile number, the property-specific code sent to ListingHatch, the date and time of the request, delivery information, opt-out or help requests, and the property link returned.
- Content and communications, including messages sent to support, ticket content, email communications, feedback, and information submitted to AI-assisted features.
- Device, browser, and activity information, including IP address, browser type, device information, referring page, visited pages, links used, campaign source, interaction events, approximate location derived from IP address, and timestamps.
- Cookies and similar technologies used for authentication, preferences, security, analytics, attribution, and Platform operation.
3. How We Collect Information
We collect information:
- Directly from you when you create an account, submit a form, publish content, contact support, choose a plan, or request property information.
- From real-estate professionals and authorized team members who use the Platform.
- Automatically through cookies, logs, analytics, security tools, and similar technologies.
- From service providers that help us process payments, deliver email or SMS messages, host the Platform, provide analytics, or operate requested features.
- From publicly available or authorized sources when a user requests property research or other Platform-assisted workflows.
4. How We Use Information
We may use information to:
- Provide, operate, secure, maintain, troubleshoot, and improve the Platform.
- Create and manage accounts, profiles, subscriptions, property pages, lead records, tickets, sharing tools, marketing content, and follow-up workflows.
- Respond to buyer-initiated property requests and route buyer inquiries to the real-estate professional presenting the relevant property.
- Send account, billing, security, service, support, and property-related communications.
- Provide one automated SMS response when a person voluntarily texts a valid property-specific code to the ListingHatch SMS number.
- Process transactions and administer plans, trials, promotions, renewals, cancellations, and access rights.
- Measure visits, sources, campaign activity, lead activity, conversions, and aggregate Platform performance.
- Provide AI-assisted research, drafting, classification, summarization, response, or workflow features requested by users.
- Detect, investigate, prevent, and respond to fraud, abuse, security incidents, unlawful activity, policy violations, and technical problems.
- Enforce our agreements, protect rights and safety, and comply with legal obligations.
5. How Information Is Disclosed
We may disclose personal information:
- To the real-estate professional presenting a property and that professional’s authorized brokerage or team when a visitor submits an inquiry or requests contact concerning that property.
- To vendors and service providers that perform services for us, including hosting, security, analytics, customer support, payment processing, email delivery, SMS delivery, AI processing, data storage, and technical operations.
- To professional advisers, insurers, auditors, and legal or financial service providers where reasonably necessary.
- To courts, regulators, law enforcement, government authorities, or other parties where required by law or reasonably necessary to protect rights, safety, the Platform, our users, or the public.
- In connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or transfer of all or part of ListingHatch or Bravo Holdings LLC, subject to applicable law.
- With your direction, authorization, or consent.
We do not sell personal information for money as part of the Platform.
6. Mobile Information And SMS Consent
ListingHatch provides a buyer-initiated, one-response property-information service. A person may see a ListingHatch call to action on a property page, flyer, advertisement, social-media post, or other property-marketing material and voluntarily text a property-specific code, such as LH1026, to the ListingHatch SMS number, (405) 287-2004. By sending that code, the person requests and consents to receive one automated SMS response containing a link to information about that specific property.
Message frequency for this property-code flow is one message per request. ListingHatch does not use this flow to send recurring marketing, promotional campaigns, or automated follow-up texts. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive the requested response is not a condition of purchasing any property, product, or service.
No mobile information, text-messaging originator opt-in data, or consent information will be shared with third parties or affiliates for their marketing or promotional purposes. This restriction includes mobile telephone numbers and SMS consent records.
We may disclose mobile information to service providers and telecommunications providers only as necessary to deliver the requested message, maintain the messaging service, prevent fraud or abuse, provide support, comply with law, or carry out another purpose requested or authorized by the individual. Those providers may use the information only to provide services to ListingHatch or as otherwise permitted by law.
Sending a property code authorizes only the requested ListingHatch property-information response. It does not by itself authorize the presenting real-estate professional to send recurring marketing texts. Any separate contact or marketing by a real-estate professional must be based on a separate lawful basis and any consent required by applicable law.
For complete program information, visit https://listinghatch.com/sms-terms/.
7. AI-assisted Features
When AI-assisted features are used, information submitted to those features may be processed by ListingHatch and service providers to provide the requested result. AI output may be inaccurate, incomplete, outdated, or unsuitable. Users must review and approve AI-assisted material before relying on or publishing it.
Do not submit sensitive, confidential, or unnecessary personal information to AI-assisted features. Users are responsible for ensuring they have authority to submit information and content for processing.
8. Cookies, Analytics, And Tracking
ListingHatch may use cookies, local storage, logs, pixels, and similar technologies to keep users signed in, remember settings, secure the Platform, measure performance, attribute visits to shared links, understand feature usage, and improve the Platform.
Browser settings may allow you to block or delete cookies. Some Platform features may not function correctly if required technologies are disabled.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the Platform, operate accounts and property pages, complete transactions, maintain consent and opt-out records, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations.
Retention periods vary according to the type of information, the purpose for which it was collected, account status, legal requirements, security needs, and technical limitations. Information may remain for a reasonable period in backups, logs, archives, and records maintained for legal, fraud-prevention, security, or operational purposes.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, storage system, or online service can guarantee absolute security.
Users are responsible for protecting their account credentials, restricting account access, and promptly notifying us of suspected unauthorized activity.
11. Your Choices And Requests
Depending on applicable law, you may request access to, correction of, deletion of, or information about personal information associated with you. You may also object to or request limits on certain processing where applicable.
To submit a privacy request, email privacy@listinghatch.com. We may need to verify your identity and authority before completing a request. We may retain information where permitted or required by law, including security, transaction, consent, opt-out, dispute, and legal-compliance records.
To stop ListingHatch SMS messages, reply STOP. For SMS help, reply HELP or email support@listinghatch.com.
Real-estate professionals who receive buyer inquiries are independently responsible for honoring communication preferences and privacy requests relating to their own use of buyer information.
12. Children
The Platform is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to ListingHatch, contact privacy@listinghatch.com.
13. United States Operations
ListingHatch is operated in the United States. If you access the Platform from another jurisdiction, your information may be processed in the United States or other locations where our service providers operate, subject to applicable law.
14. Changes To This Privacy Policy
We may update this Privacy Policy as the Platform, our practices, vendors, or applicable law changes. The updated version will be posted with a revised “Last updated” date. If a change materially affects existing users, we may also provide notice by email, dashboard notification, or another reasonable method.
15. Contact
ListingHatch
A product and service of Bravo Holdings LLC
Technology development by Bravo Design and Development
Privacy inquiries: privacy@listinghatch.com
General support: support@listinghatch.com